How many hours before departure do we need to get to the airport?
Please complete the check-in procedure at least one hour before departure on a Spring Airlines flight, and 20 minutes before departure on a Skymark Airlines flight. (Check-in commences two hours before departure.) It is easier to navigate the compact Ibaraki Airport than Haneda or Narita Airport, but please visit the check-in counter well ahead of departure.
Where can we buy a flight ticket?
To purchase a ticket, please visit the respective airline’s website, call their reservation center, or contact a travel agency.The Ibaraki Airport website has information on tour products.Skymark Reservation
[Reservation and flight information] Tel: (Navi Dial) 0570-039-283 (Anywhere in Japan)
[The special phone service for last-minute reservations] Tel: (Navi Dial) 0570-055-283 (Anywhere in Japan)
[In case Navi Dial is not available on IP phone] 050-3786-0283
・Navi Dial costs 8.5 yen/3 minutes from a fixed phone, and 10 yen/20 seconds from a mobile phone (uniform rates throughout the country).
・The special phone service for last-minute reservations is only for customers wishing to make a flight reservation on the day of or one day before departure. Please make any same-day reservations at least one hour before boarding.
[Spring Airlines Service Center] Tel: (Navi Dial) 0570-666-188 (Anywhere in Japan)
Monday-Friday: 9:30-17:30 Saturdays, Sundays, and holidays: 9:30-14:30
Can we buy a flight ticket inside the airport?
A ticket can be bought on the day of departure if there is a vacant seat on the flight. For Skymark Airlines, a ticket can be bought at the Skymark check-in counter with cash or credit card, or at the Ibaraki Airport branch of Central Tourist on the 1st floor (cash only), at least one hour before boarding. For Spring Airlines, please buy a ticket at their check-in counter before the check-in procedure is completed, with cash or credit card.
Where can we get flight information during typhoons or other bad weather?
Please check with the respective airline, or on their website.
Boarding ramps are used for boarding. What boarding measures are available for wheelchair users?
Wheelchair users can board by way of the elevator.
Please inform the airline or travel agency of such special requirements when reserving a flight ticket or tour product.
How much baggage can be brought on the airplane?
Handling of baggage is explained below.
For further information, please check with the respective airline or consult their website.
- Skymark Airlines: one item with maximum dimensions of 55cm x 40cm x 25cm, the sum of the total linear dimension not exceeding 115cm in size, and the weight not exceeding 10 kilograms.
- Spring Airlines: one item with maximum dimensions of 20cm x 30cm x 40cm, the sum of the total linear dimension not exceeding 90cm in size, and the weight not exceeding 5 kilograms.
- Skymark Airlines: Each passenger is allowed up to checked baggage free of charge (Not exceeding a total weight of 20kg and a maximum outside dimension is within 50cm x 60cmx 120cm per bag). Skymark Airlines:Checked baggage
- Spring Airlines: Each passenger is allowed up to 3 pieces of checked baggage free of charge (Not exceeding a total weight of 15kg and a maximum outside dimension is within 40cm x 60cmx 100cm per bag). Spring Airlines:Checked baggage
Is home delivery service available?
The customer service counter in the 1st floor lobby handles home delivery service. (Only Yamato Transport offers the service.) If you wish to send your baggage to the airport beforehand, please send it to c/o Ibaraki Airport Branch of Yamato Transport inside Ibaraki Airport, 1601-55, Yozawa, Omitama City, Ibaraki Prefecture.
Please consult the following links for how to write an address label.http://www.kuronekoyamato.co.jp/en/send/invoice/
Can we exchange currencies inside the terminal building?
There are two types of currency-exchange machine next to Information in the 1st floor lobby.
- From Japanese yen to foreign currencies (renminbi and US dollars)
- From foreign currencies (renminbi, Korean won, US dollars, and euros) to Japanese yen
Can we take out overseas travelers’ personal accident insurance inside the terminal building?
The Ibaraki Airport Branch of Central Tourist on the 1st floor handles overseas travelers’ personal accident insurance.
Is there a post office?
There is no post office in the terminal building.
A mailbox is located near the bus stand in front of the terminal building.
Can we use the internet in a terminal building?
Free Wi-Fi is available 180 minutes 1 time, 3 times a day.
Furthermore, please note that some places are difficult to connect depending on the condition of signals
Are pets allowed in the terminal building?
No pets except service dogs such as guide dogs are allowed to enter the terminal building. However, it is possible to bring in a pet to be checked on an airplane, by housing it in a special crate, on the 1st floor only.
How long is the terminal building open?
The airport terminal building is open from 6:00 to 21:00.
Are there any nursing rooms?
There are four nursing rooms on the 1st floor and one on the 2nd floor, all of which are next to washrooms.
Are rental baby buggies available?
There are 14 baby baggies available for rent inside the terminal building. Please ask at airport information.
Are rental wheelchairs available?
There are four rental wheelchairs available for use inside the terminal building, and three additional wheelchairs are available to aid passengers in boarding planes.
※ Wheelchairs belonging to passengers are handled as baggage. For further information, please check with the respective airline.
Information on measures for barrier-free access
Barrier-free access is available in various locations.
Are there any smoking areas?
There are smoking areas outside the 1st floor and in the boarding areas for both domestic and international flights.
How long is the parking lot open?
A free parking lot for about 1,300 vehicles is open from 5:30 to 22:00. (It is closed at night.)
What is the nearest highway interchange?
Coming from Iwaki City, Hitachi City, Utsunomiya City, or Chikusei City, the nearest interchange is the Ibaraki Airport North interchange on the Higashikanto Expressway Mito Line of the East Kanto Express Highway. Coming from Tokyo, Kashiwa, or Tsukuba, the nearest interchange is the Chiyoda Ishioka interchange on the Joban Express Highway.
What is the nearest railway station?
Ishioka Station on the JR Joban line. From there, please take the access bus to the airport.
Is there another means of transport if there is no seat on the limousine bus for Tokyo Station?
As a rule, there is only one limousine bus for Tokyo Station (passenger capacity is 40). If no seat is available on this bus, please take the bus for Ishioka Station on the Joban line between Ueno and Ishioka.
Is taxi service available?
Yes. There are usually taxis standing in front of the terminal building. If no taxi is there when you arrive, please call the taxi company. A taxi will arrive in about five minutes.
Are rental cars available?
Yes. Please ask at the customer service counter on the 1st floor of the terminal building.
Can we take a tour of the airport?
If you have a group of 20 people or more, please contact the airport management office (Tel: 0299-37-2800) to arrange a tour of Ibaraki Airport.
For a modest charge, the airport offers tours with a tour guide who will give visitors an overview of Ibaraki Airport and its distinctive features. The tour is free for elementary and middle high school students. Groups are encouraged to take advantage of the tour to improve their understanding and appreciation of the airport.
Haneda Turtle Service
* We sincerely apologize in advance if we cannot meet your requirements, owing to flight congestion or previous meeting room bookings.
When do airplanes of the Self-Defense Forces fly?
The Self-Defense Forces conduct flight drills mainly on weekdays.