Facilities and services
Frequently asked question
Q1:Is home delivery service available?
A:The customer service counter in the 1st floor lobby handles home delivery service. (Only Yamato Transport offers the service.) If you wish to send your baggage to the airport beforehand, please send it to c/o Ibaraki Airport Branch of Yamato Transport inside Ibaraki Airport, 1601-55, Yozawa, Omitama City, Ibaraki Prefecture.
Please consult the following links for how to write an address label.
Q2:Can we exchange currencies inside the terminal building?
- We deal with the exchange from Japanese yen to foreign currency at AIRPORT PLAZA on the second floor. We will change only Chinese Yuan and American dollar.
We will exchange only bill.
- Please use a foreign exchange machine near the information counter on the first floor.
We will accept American dollar, euro, Chinese Yuan, Taiwan dollar, Hong kong dollar, Korean Won, Pound, Singapore dollar, Australian dollar, Thai Baht, Malaysian Ringgit and Indonesian Rupiah.
Q3:Is there a post office?
A:There is no post office in the terminal building. A mailbox is located near the bus stand in front of the terminal building.
Q4:Can we use the internet in a terminal building?
A:You can use free Wi-Fi in Ibaraki Airport.
We are afraid that it is not easy to connect it from some parts of the area.
- SSID: IBARAKI-Airport
You can use this IBARKI-Airport Wi-Fi for 180 minutes once . And can connect 3 times per day.
- SSID: IBARAKI-FREE-Wi-Fi
You can use it freely all day. Please click here more details.
Q5:Are pets allowed in the terminal building?
A:No pets except service dogs such as guide dogs are allowed to enter the terminal building. However, it is possible to bring in a pet to be checked on an airplane, by housing it in a special crate, on the 1st floor only.
Q6:How long is the terminal building open?
A:The airport terminal building is open from 6:00 to 21:00.
Q7:Are there any nursing rooms?
A:There are four nursing rooms on the 1st floor and one on the 2nd floor, all of which are next to washrooms.
Q8:Are rental baby buggies available?
A:There are 14 baby baggies available for rent inside the terminal building. Please ask at airport information.
Q9:Are rental wheelchairs available?
A:There are four rental wheelchairs available for use inside the terminal building, and three additional wheelchairs are available to aid passengers in boarding planes.
※ Wheelchairs belonging to passengers are handled as baggage. For further information, please check with the respective airline.
Q10:Information on measures for barrier-free access
A:Barrier-free access is available in various locations.For further information
Q11:Are there any smoking areas?
A:There are smoking areas outside the 1st floor and in the boarding areas for both domestic and international flights.For further information